Helpdesk
A help desk is a resource intended to provide the customer or end user with information and support related
to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot
problems or provide guidance about products such as computers, electronic equipment, food, apparel, or
software. Corporations usually provide help desk support to their customers through various channels such as
toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to
provide assistance to employees.
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